Outlet Rejections and How to Solve Them

Outlet Rejections and How to Solve Them

The following Outlet rejections are common rejections across all campaigns.

Outlet

1. Rejection Reason: Incorrect outlet audited

Description of Rejection Reason: This rejection indicates that you didn't audit the correct store as specified in the job you're submitting.
How to rectify rejection: Please make sure to audit the correct store, especially if there are other stores nearby. Ensure you select the store with the exact name provided in the job. If the store is under a new name or management, be sure to mention that in the feedback.

Outlet Status

2. Rejection Reason: Outlet is operating

Description of Rejection Reason: This refers to when you've marked the outlet status as "Store is Closed Down," despite evidence from the provided pictures or our system showing that the store is operational. Therefore, your outlet status is incorrect.
How to rectify rejection: Please remember to check the store's operating hours before conducting your audit to ensure it's open. If you visit the store outside of its operating hours, your job won't be approved.

3. Rejection Reason: Outlet is at location

Description of Rejection Reason: This pertains to when you've marked the outlet status as "No outlet found at location," despite our system confirming the presence of the specified outlet at that location.
How to rectify rejection: Make sure you follow the location accurately and carefully check for all stores available on both sides of the street at your given location.

4. Rejection Reason: Outlet not audited

Description of Rejection Reason: This applies when you've marked the outlet status as "Store is Found and Operating," but you haven't answered the job questions, indicating you entered the store and conducted an audit.
How to rectify rejection: Make sure to answer the job's questions accurately and honestly. If you're unable to answer specific questions due to issues from the outlet, please note that in the feedback section of the job.

5. Rejection Reason: Screenshot of Duplicate in bucket not provided

Description of Rejection Reason: This is in reference to selecting "Duplicate Store" as your outlet status but failing to include a screenshot of the duplicate store in your submission. Instead, you've provided a screenshot that is unrelated to the issue.
How to rectify rejection: Please make sure to capture a screenshot showing the exact store in your bucket to demonstrate that it is indeed a true duplicate.

6. Rejection Reason: Outlet name provided does not match screenshot

Description of Rejection Reason: This indicates that the screenshot of the duplicate in your bucket doesn't match the store name provided in the job, suggesting that your answer is inaccurate.
How to rectify rejection: Make sure you are displaying the duplicate of the correct store. If the store provided is the same store with a different name in your bucket, be sure to note this in the feedback section of your job.

    • Related Articles

    • Slips & Invoice Upload Campaign Rejections and How To Solve Them

      The following Slip & Invoice Upload Campaign rejections are common rejections across these campaigns. General Job Rejections 1. Rejection Reason: Please submit slips/invoices in separate slots. Description of Rejection Reason: This indicates that you ...
    • Onboarding Campaign Rejections and How To Solve Them

      The following Onboarding Campaign rejections are common rejections across these campaigns. RTM Spaza POI 1. Rejection Reason: Outlet name does not match 100% Description of Rejection Reason: This indicates that the outlet name visible in the picture ...
    • Audit Campaign Rejections and How To Solve Them

      The following Audit Campaign rejections are common rejections across these campaigns. General Audit Rejections 1. Rejection Reason: No photo inside outlet Description of Rejection Reason: Failure to provide a photo of the inside of the outlet ...
    • Location Rejections and How To Solve Them

      Below are common location rejections encountered across all campaigns: 1. Rejection Reason: Incorrect location Description of Rejection Reason: This reason indicates that you submitted your job from a location that isn't recognized in our system as ...
    • Images & Photos Rejections and How to Solve Them

      The following Images & Photos rejections are common rejections across all campaigns: Outlet Images 1. Rejection Reason: No photo of outlet front view Description of Rejection Reason: You have not captured a photo of the front side of the store, which ...