Onboarding Campaign Rejections and How To Solve Them
The following Onboarding Campaign rejections are
common rejections across these campaigns.
RTM Spaza POI
1. Rejection Reason: Outlet name does not
match 100%
Description of Rejection Reason: This indicates that the outlet name visible in the picture you submitted
does not match the name you entered when typing the outlet name.
How to rectify rejection: Make sure to double-check the spelling of the outlet name when typing it
out, as well as any punctuation marks such as hyphens, dashes, spaces,
quotation marks, full stops, brackets, and apostrophes.
2. Rejection Reason: Outlet already
submitted
Description of Rejection Reason: This indicates that the outlet you submitted has already been submitted
by either yourself or another jobber.
How to rectify rejection: Unfortunately, if the outlet has already been submitted, we are unable
to approve your job.
3. Rejection Reason: Incorrect store type
selected
Description of Rejection Reason: This indicates that the type of outlet you have selected is incorrect
compared to the image you have submitted.
How to rectify rejection: Make sure you choose the correct outlet type. If you're unsure about the
outlet type, please note this in the feedback section of your job.
4. Rejection Reason: Outlet does not
qualify - Not a Spaza
Description of Rejection Reason: This indicates that the outlet you selected is not a Spaza. This
campaign only permits the onboarding of Spazas.
How to rectify rejection: Unfortunately, if the outlet is not a spaza, it does not qualify, which
means we are unable to approve your job, and resubmission is not possible.
5. Rejection Reason: Please correct
inaccurate answer - Peanut Butter is sold
Description of Rejection Reason: This indicates that you inaccurately stated that peanut butter is not
sold, but in the images you submitted, it is visible that the outlet sells it.
How to rectify rejection: Please ensure that you accurately correct the answer upon resubmission.
6. Rejection Reason: Please correct
inaccurate answer - Mayonnaise is sold
Description of Rejection Reason: This indicates that you inaccurately stated that Mayonnaise is not sold,
but in the images you submitted, it is visible that the outlet sells it.
How to rectify rejection: Please ensure that you accurately correct the answer upon resubmission.
7. Rejection Reason: Please correct
inaccurate answer - Shoe Polish is sold
Description of Rejection Reason: This indicates that you inaccurately stated that Shoe Polish is not
sold, but in the images you submitted, it is visible that the outlet sells it.
How to rectify rejection: Please ensure that you accurately correct the answer upon resubmission.
8. Rejection Reason: Please correct inaccurate answer - Energy Drinks
are sold
Description of Rejection Reason: This indicates that you inaccurately stated that Energy Drinks is not
sold, but in the images you submitted, it is visible that the outlet sells it.
How to rectify rejection: Please ensure that you accurately correct the answer upon resubmission.
9. Rejection Reason: No evidence of any
Peanut butter
Description of Rejection Reason: This means that we do not see any visual evidence of peanut butter in
the images you have submitted.
How to rectify rejection: Please ensure that you have submitted the correct photo showcasing
peanut butter. If the outlet is out of stock, please make sure you have noted
this in the feedback.
10. Rejection Reason: No evidence of any
Mayonnaise
Description of Rejection Reason: This means that we do not see any visual evidence of Mayonnaise in the
images you have submitted.
How to rectify rejection: Please ensure that you have submitted the correct photo showcasing
Mayonnaise. If the outlet is out of stock, please make sure you have noted this
in the feedback.
11. Rejection Reason: No evidence of any
Shoe Polish
Description of Rejection Reason: This means that we do not see any visual evidence of Shoe Polish in the
images you have submitted.
How to rectify rejection: Please ensure that you have submitted the correct photo showcasing Shoe
Polish. If the outlet is out of stock, please make sure you have noted this in
the feedback.
12. Rejection Reason: No evidence of any
Energy Drinks
Description of Rejection Reason: This means that we do not see any visual evidence of Energy Drinks in
the images you have submitted.
How to rectify rejection: Please ensure that you have submitted the correct photo showcasing Energy
Drinks. If the outlet is out of stock, please make sure you have noted this in
the feedback.
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